Thanks Maria Lena
for sharing your personal email exchange with us. It is very brave of you to do so and it may well help others to understand how the Moo Organisation operates.
Straight away, I notice that this so-called charity organisation
does not refer you to an official complaints process to handle your concerns.
You have a serious complaint
- the services you received from the organisation were faulty and it's claims were misleading. You were sold an inferior product - so-called 'instant enlightenment'.
If we take a look at the Moo group's charity setup-
we can see that they claim that the following policies are in place
Safeguarding vulnerable beneficiaries
Conflicts of interest
Volunteer managementComplaints handling
Why did you not receive an email from the 'complaints officer'?
Why was your email not directed to the correct department? Why was their no review and no explanation?
Could it be that they don't have a complaints policy in place, as they are claiming on paper? I wonder about this.