Here is an excerpt of some interesting information about another customers horror story of dealing with Tony Robbins and his hypnotic salespeople.
Deliberate Scam by Anthony Robbins?
My main complaint
I attended Wealth Mastery in Sept 2005 and halfway through the course I turned in my materials, name badge and a letter stating withdrawal to the customer services desk and never received my refund as I was told by AR that they had no record of my handing in my materials. Even when someone at the course independently wrote to AR to back up my claim they refused to refund me. But I found later that it is not in AR policy to give receipt for materials or wear any identifying tags at their customer service desk.
Treatment by Anthony Robbins Customer Service
The treatment that I received from AR’s customer service was incredibly patronizing and in a manner to discourage you to continue rather than trying to resolve the issue.
At one stage the women told me that it wasn’t up to her to come into my bedroom in the morning and take me by the hand and make sure that I attended the course.
Several times I was told they would phone me back and then wouldn’t including once phoning at close to midnight.
When I asked AR to respond in written format instead of phone calls they just stopped responding.
How is it worse if you are a Non-USA resident?
When I phoned up the UK government consumer department I was told that even though I had a legitimate complaint I would not be able to take AR to small claims court as it was a US based company and would have to pursue this through legal action in the US.
At UPW, Tony Robbins (TR) says that in order to learn that you need to do intense learning from people who are the best in their field surrounded by others that are also keen to learn and states this will happen at AR’s Mastery University. You are told there is a no questions asked money back guarantee and in the UPW I attended TR used mild hypnosis getting everyone to close their eyes and picture a beam of light and if they jumped into the beam of light they would become the best person they can be and this is what will happen if they attend Mastery University (this took about 30-45 minutes and was done with dimmed lights and mood enhancing music).
What is Mastery University?
Mastery University is made up of three courses:-
Wealth Mastery US $3465
Life Mastery US $4765
Date With Destiny US $4765
Additional Costs of Mastery University
The price stated above does not include transportation to the locations the courses are held (Palm Springs, Fiji, London, Gold Coast (Aus), Caribbean). For the Life Mastery course you have to stay at the host hotel that can cost between US $200-300 per night.
What if you change your mind?
Within three days of signing the contract you may send a written letter (faxes not acceptable) to AR to cancel and the one person I know who did this received no confirmation from AR.
After three days there is a 50% cancellation fee (min US $1995) no matter how much notice you give.
On the contract it is stated that the 50% fee is due to the inability to assess actual damages – I am not sure how withdrawing from the course will cause this. But it isn’t to their reputation when trying to get my money back from customer services I said I would email all the people on my team to find out if any had similar experiences I was told this was my choice and they did not seem very concerned about their reputation.
Money Back Guarantee
I have found a few references on the web of people not receiving their money back. In my case I was told that AR has no record of my handing in letter, name badge and materials to the customer service desk. I was asked if I had any written proof of handing in my materials and when I couldn’t give the name of who I had given the materials to behind the AR customer service desk told that I could have given my materials to just anyone.
At a subsequent AR event I noticed that even though all team leaders, assistant team leaders and support crew all had shirts identifying them as AR staff that the two people behind the customer service desk who said that the were Robbins Research Itln staff had no identification at all. I also asked them if they gave any written proof when someone handed in their materials and I was told that it was not in their procedures to give any receipt or written proof when a participant handed in their materials for the money back guarantee. So of course it is easy for them to claim that I didn’t hand in my materials.
Also even though it was stated that here was no questions asked before you can hand in the materials to the customer service desk you are required (though not by the contract signed) to talk to your team leader where I was made to feel like it was my fault that I wanted to leave the course.
Are Mastery University Events done live with Tony Robbins?
Not that this bothered me but Wealth Mastery is not lead by TR. Life Mastery is old video footage of TR and when I attended Date with Destiny 2000 of the participants were in the main room with TR but 300-400 of us were in an adjoining room with a video feed. So I had flown to Palm Springs from London when they might as well done the video link to a conference center in London. And I met people who had purchased their tickets as little as three days before the event so they didn’t stop selling tickets to ensure that those that had signed up, paid months in advance and flown halfway across the world would see TR live.
In conclusion the Anthony Robbins courses are sold in what I believe is an unethical manner, a 50% withdrawal fee if you change your mind is ludicrous and due to the number of complaints I have heard I believe that Anthony Robbins does not always honour their money back guarantee.
I am currently pursuing my refund through the legal system in the US and if you have any similar experiences you can email me at Annette.
NB: to anyone that followed this using [www.anthonyrobbinssucks.com
I do apologize for the use of the word sucks as the main reason I purchased this domain is that I was told it is a legitimate address that people will search for when wanting to find out if there is any complaints against a company due to the recent court case of Paypal vs paypaysucks.com.